FAQ
What is AETRA?
AETRA creates matching keepsakes for you and your pet — one for you, one for them.
Are all pieces custom made?
Yes. Every piece is made to order and engraved specifically for you.
Can I return or exchange?
Because each piece is personalized, we do not accept returns or exchanges.
How long does shipping take?
Production takes 7–14 days, shipping takes 7–14 days depending on location.
What can I engrave?
Heartbeat, voice waveform, name, date, or Morse code (up to 5 characters).